Telecaller

Loantap Financial Technology

Gurgaon/Gurugram

₹20,000 - ₹26,000 monthly*

Fixed

20000 - ₹22000

Average Incentives*

4,000

Earning Potential

26,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

185 applicants

Job Description

Key Responsibilities:


Outbound Calls:

  • Make outbound collection calls to customers with delinquent accounts in lower buckets.
  • Follow up with customers regarding payment reminders and settlements.

Account Management:

  • Manage and maintain a portfolio of delinquent accounts.
  • Update customer accounts with relevant information and payment arrangements.
  • Track and record payment commitments.

Customer Interaction:

  • Communicate with customers in a professional and courteous manner.
  • Provide accurate information regarding account status, payment options, and due dates.
  • Address and resolve customer inquiries and disputes.

Negotiation:

  • Negotiate payment plans and settlements within company guidelines.
  • Offer flexible payment options to customers facing financial difficulties.

Compliance

  • Ensure compliance with all relevant laws and regulations regarding debt collection.
  • Adhere to company policies and procedures.

Reporting:

  • Prepare and submit regular reports on collection activities, including successful recoveries and outstanding accounts.
  • Monitor performance metrics and strive to meet collection targets.

Collaboration:

  • Work closely with the Collections Manager and other team members to optimize collection strategies.
  • Participate in team meetings and training sessions.

Job role

Work location

Gurugram, Haryana, India

Department

Banking / Insurance / Financial Services

Role / Category

Debt Collections / Recovery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

English level

Basic English

Age limit

21 - 35 years

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Loantap Financial Technology

Address

Gurugram, Haryana, India

Job posted by Loantap Financial Technology

FAQs about this job

Show all

Apply for job

Follow us on social media


© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions