Telecalling Team Leader

Vidyakul Learning Space Private Limited

Sector 48, Gurgaon/Gurugram

₹25,000 - ₹35,000 monthly

Fixed

25000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

173 applicants

Job Description

1. Oversee and manage a team of tele callers, ensuring their adherence to organizational policies, procedures, and performance targets. 2. Responsible for recruiting, training, and coaching tele calling executives, helping them develop the necessary skills to excel in their roles. 3. Conduct performance evaluations and provide feedback to motivate and improve team performance. 4. Set targets and goals for the team, aligning them with the overall objectives of the organization. 5. Maintain quality standards for tele calling operations by monitoring calls, providing feedback and coaching to team members, and ensuring adherence to scripts and call handling protocols. 6. Generate and analyze reports on team performance, call metrics, and customer feedback. 7. Address and resolve customer complaints or issues escalated by the team. 8. Continuously evaluate existing tele calling processes and suggest improvements to enhance efficiency, productivity, and customer experience. 9. Identify training needs within the team and organize training sessions or workshops to enhance the skills and knowledge of tele callers. 10. Collaborate with other departments, such as sales, marketing, and customer service, to ensure smooth coordination and communication

Job role

Work location

JMD Megapolis, Badshahpur Sohna Road Highway, Sector 48, Gurugram, Haryana, India

Department

Sales & BD

Role / Category

Sales Management

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Basic English

Age limit

18 - 35 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

JMD Megapolis, Badshahpur Sohna Road Highway, Sector 48, Gurugram, Haryana, India

About company

Name

Vidyakul Learning Space Private Limited

Address

JMD Megapolis, Badshahpur Sohna Road Highway, Sector 48, Gurugram, Haryana, India

Job posted by Vidyakul Learning Space Private Limited

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