1. Oversee and manage a team of tele callers, ensuring their adherence to organizational policies, procedures, and performance targets. 2. Responsible for recruiting, training, and coaching tele calling executives, helping them develop the necessary skills to excel in their roles. 3. Conduct performance evaluations and provide feedback to motivate and improve team performance. 4. Set targets and goals for the team, aligning them with the overall objectives of the organization. 5. Maintain quality standards for tele calling operations by monitoring calls, providing feedback and coaching to team members, and ensuring adherence to scripts and call handling protocols. 6. Generate and analyze reports on team performance, call metrics, and customer feedback. 7. Address and resolve customer complaints or issues escalated by the team. 8. Continuously evaluate existing tele calling processes and suggest improvements to enhance efficiency, productivity, and customer experience. 9. Identify training needs within the team and organize training sessions or workshops to enhance the skills and knowledge of tele callers. 10. Collaborate with other departments, such as sales, marketing, and customer service, to ensure smooth coordination and communication