Key Responsibilities:

•Conduct process training for new hires and existing team members.

•Develop, update, and maintain training content, materials, and assessments.

•Track and evaluate the effectiveness of training sessions and provide actionable feedback.

•Collaborate with Quality Assurance (QA) and Operations teams to identify gaps and drive continuous improvement initiatives.

•Organize and lead employee engagement activities.

•Actively contribute to the learning culture and organizational growth through innovative training practices.

Qualifications & Requirements:

•Education: Graduate in any discipline.

•Experience: Minimum 1 year of experience as a Process Trainer in a BPO environment.

•Certification: TTT (Train the Trainer) certified – preferred.

Skills:

•Excellent communication and presentation skills.

•Strong interpersonal skills and the ability to engage diverse learners.