Travel Consultant

The incumbent is responsible for capturing and fulfilling requests requiring sensitive handling via phone, email, and chat. The role involves fulfilling requests using research, collaboration, partner networks, and internal systems. Responses must be communicated in a prompt, professional, and concise manner while maintaining high service standards.

• Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels.
• Exercise judgment and discretion when handling escalated service issues and vendor communication.
• Handles complex Travel bookings by utilizing GDS (Sabre) and other tools as needed
• Ensure a positive customer experience after every interaction.
• Provide accurate and timely information regarding requests.
• Deliver services within contractual scope and manage expectations appropriately.
• Build relationships by understanding customer preferences and requirements.
• Initiate outbound calls in line with program requirements.
• Apply service standards when fulfilling requests.
• Leverage partners and available resources to fulfill customer needs.
• Communicate responses clearly and professionally.
• Represent client brands in a professional manner.
• Attend meetings and training sessions to stay updated on client requirements.
• Use enterprise systems to capture data and process information.
• Apply client and organizational policies when interacting with customers.
• Demonstrate ability to multitask and prioritize in a fast-paced environment

• Minimum 5 years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services
• Proficiency on GDS – Sabre Preferred
• Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.)
• Strong and natural communicator with refined listening and conversational skills
• Service oriented, with a pleasant personality
• Well presented with proper deportment skills
• Exemplifies resourcefulness and problem-solving skills