Assistant Manager - Order to Cash (Accounts Receivable)

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Welcome to the relentless pursuit of better.

We are inviting applications for the role of Assistant Manager- Invoice to Cash
This is a 100% work from office role. Candidate should be comfortable to work in all shifts.

Job Responsibilities:

• Manage and own the end-to-end OTC process with minimum supervision.
• Should be able to lead the new transition from solution identification stage to knowledge transfer, ramp up and successful go live
• Maintain strong customer relations & business acumen.
• Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections.
Responsible for producing, interpreting, analysing, and consolidating credit reporting and KPI’s for 
Compile, analyse and interpret credit KPI’s to optimise working capital
Investigate and develop alternative solutions to support customer risks and payment behaviour trends
Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets
Review daily wire / ACH / Lockbox and perform Cash Application based on their remittance details.
Research deductions or short payments, including Shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers.
Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents (debit memo raised by customer, remittance in case not available, delivery proofs in case of their own carrier) and applying them against the payments received and promotion terms.
• Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.
• Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision.
• Should be able to speak to the clients based across geographies to discuss the input and resolve any queries for disputes.
• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need.
• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.
• Actively manage the business continuity plans for the process.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Support team priorities and initiatives and effectively manage workload.
• Lookout for automation opportunities to bring efficiency.
• Confirm that proper escalation procedures are followed according to established business practices.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
• Understanding and Reporting of Service Level Agreement
• Deliver the required data for audit purposes.
• Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.
• Participate in governance meetings at country / region level; Closely collaborate with the team and ensure right collaboration between team members to meet deliverables.
• Making the accounting process controls established through the internal policies.
• Daily Quality Check for the matching which team has matched.
• Updating FLM Cockpit daily
• Design process maps in Visio and Smart Modular

Qualifications we seek in you!
Minimum qualifications

 Education level required: bachelor’s or master’s degree preferred.
 Technical knowledge: SAP, Oracle, Get Paid, MS-O365, EDI, Power BI.
 Soft skills: Professional email writing skills, professional business telephone conversations
 Goodyears of experience in B2B collections or accounts receivable, with a track record of handling complex accounts and portfolios.
 Advanced proficiency in Excel, including advanced formulas, pivot tables, and data analysis.
 Strong understanding of financial statements and credit analysis techniques.
 Strong understanding of all OTC Sub processes including but not limited to Collections, Disputes, Cash and Credit
 Demonstrated ability to handle challenging customer interactions and negotiate effectively.
 Proven ability to work independently and take ownership of assigned tasks and projects.
Preferred Qualifications

• L3 Manager experience preferred.
• Exposure to Six Sigma training preferred.
• Experience with international process transition would be added advantage.
• Experience with car dealership market would be an added advantage.
Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.