Analyst Programmer

About the Opportunity

Job Type: PermanentApplication Deadline: 30 June 2025

Job Description

                                                                                                                

Title                 Analyst Programmer

Department      AMO (ISS) Production Support

Location          Gurugram

Level                2

About Fidelity International:

Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach “dynamic working”.

Department Description:

AMO (ISS) production support consists of applications like Global Fund Data Repository (GFDR), Product hub, Performance Hub, Product (FRD), Reference Data Service, Transaction Service, Position Service, Frontier, Fund Distribution Service etc. architecture and engineering services that comprises of various Fidelity’s Business Units in the UK and other parts of Europe, Asia and is a strategic area targeted for growth over the coming years. Various key systems have been acting as the key enablers for the business in achieving their goals. The Enterprise portfolio of projects will include a large collection of strategic initiatives as well as tactical ones to support day-to-day operations and strengthen the environment. The support team aims at supporting & maintaining global data warehouse acting as the single source of data for various line of business’s to help them in the MI reporting requirements and data analysis. This source of data is considered as the golden source for distribution data and helps various business groups across organization to take knowledge based decisions.

Purpose of the Role:

The position is for an Application Programmer in AMO production Support team. The role involves supporting key AMO - Enterprise applications and data marts involving strong PL/SQL and stored procedure knowledge on Oracle database platform. The candidate should have high expertise and core skills of Informatica and UNIX shell script. In addition, hands-on experience with Control-M technologies would be a plus. The successful candidate will be responsible to support for consumption of downstream feeds and applications in varied technologies. This would also involve intensive interaction with the business and other systems groups, so good communications skills and the ability to work under pressure are absolute must.

Key Responsibilities:

The candidate is expected to display professional ethics in his/her approach to work and exhibit a high level ownership within a demanding working environment.

• Providing first line of technical support for business critical applications (Principal technologies / applications used include Oracle, UNIX , PaaS, Python, Java and Control-M).

• Work in the support team alongside data analysts, business analysts, database administrators and business project teams in enhancing and supporting the production services.

• Help maintain Control-M schedules.

• Conduct analysis and do bug fixes for production incidents. Carry out technical enhancements as desired.

• Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers.

• The scope of responsibility also covers monitoring business critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures.

• Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future.

• Ensure adherence to incident and change management processes. Regular engagement with Business & Systems Teams looking to adopt and apply the best practice of Service Support.

• Prepares and maintains documentation related application support like SOM, Service Card, Support Rota, Knowledge base, etc.

• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

• Responsible for servicing 24x7 support as per support rosters.

• Flexibility to work in shifts (‘on-demand’ & ‘short-term’ basis), and/or on weekends.

Experience and Qualifications Required:

Around 2 – 4 years of technical experience in Software / IT industry in Development and Support functions

Minimum 2 – 4 years of support experience in Production Support roles

Essential Technical skills:

• At least 2-4 years of Oracle experience with strong focus on SQL. PL/SQL knowledge is good to have.

• Basic understanding of PaaS technology, Python, Core Java and web services/ REST API.

• Should have core skills of UNIX shell script.

Essential behavioural/operational skills:

• Ability to apply new skills / additional information acquired in relation to role.

• Ability to interact with end users/business users.

• Ability to work closely with cross functional teams including Infrastructure teams/Architects/Business Analysts.

• Ability to prioritise own activities, work under hard deadlines.

• Team player with commitment to achieve team goals.

• Motivated, flexible and with a ‘can do’ approach.

• Keen to learn and develop proficiency

• Good communication skills both verbal and written.

• Delivery and results focused.

Good to have technical skills:

• Hands-on experience with scheduling tools - Control-M would be a definite plus.

• Experience in informatica is good to have.

• Experience of any source control tool – SVN would be a plus.

• Good Operating Systems knowledge and associated commands (UNIX [Linux/AIX], MS Windows).

• Familiarity in Data Warehouse, Datamart and ODS concepts.

• Knowledge of essential Software Engineering principles.

• Knowledge of ITIL practices.

Experience Level

Entry Level