Technology Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : Microsoft Windows Desktop Management
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with various stakeholders to gather information, diagnose issues, and implement solutions, all while maintaining a focus on delivering high-quality service to users.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Provide training and support to junior team members to enhance their skills and knowledge.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager.
- Good To Have Skills: Experience with Microsoft Windows Desktop Management.
- Strong understanding of software troubleshooting techniques.
- Familiarity with system monitoring tools and performance metrics.
- Ability to document processes and create user guides for applications.

Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Endpoint Configuration Manager.
- This position is based at our Gurugram office.
- A 15 years full time education is required.