Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Saviynt Identity Platform
Good to have skills : NA
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Saviynt Identity Platform.
- Experience in identity and access management solutions and troubleshooting complex system issues.
- Strong analytical skills to diagnose and resolve software and integration problems.
- Ability to work with cross-functional teams to implement effective solutions.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to document issues and interact with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 5 years of experience in Saviynt Identity Platform.
- This position is based at our Gurugram office.
- A 15 years full time education is required.