Technology Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : Microsoft Windows Server Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to end-users.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Collaborate with cross-functional teams to identify and resolve application issues effectively.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager.
- Good To Have Skills: Experience with Microsoft Windows Server Administration.
- Strong understanding of application support methodologies and best practices.
- Experience in troubleshooting and resolving software issues in a timely manner.
- Familiarity with system monitoring tools and performance analysis.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Endpoint Configuration Manager.
- This position is based at our Gurugram office.
- A 15 years full time education is required.