IT Service Management Representative

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Change Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous learning.
- Monitor application performance and proactively identify areas for improvement to enhance user experience.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Strong understanding of incident management processes and tools.
- Experience with problem management and root cause analysis techniques.
- Ability to develop and implement change management strategies effectively.
- Familiarity with IT service management frameworks such as ITIL.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Change Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.