Application Support Engineer - Digital Experience Platforms

Application Support Engineer Client Facing and Digital Experience Platforms - Associate Consultant - MFT - KGS CH

APPLICATION SUPPORT ENGINEER – DIGITAL EXPERIENCE (SFIA LEVEL 3)

Job Title: Application Support Engineer – Digital Experience Platforms

Role Summary
The Application Support Engineer will be responsible for providing technical support, maintenance, and continuous improvement of business-critical applications. This role involves incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications. The engineer will collaborate closely with development, infrastructure, and business teams to ensure seamless service delivery.

Key Responsibilities

• Support Next.js apps, .NET Core APIs, Redis, Cosmos DB, queues, App Service.
• Resolve PaaS, performance, and integration issues.
• Participate in on-call rotation.
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
• Application Deployment: Assist in code migrations, system configuration changes, and software releases.
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
• Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
• User Support: Provide prompt, clear communication to internal users and clients regarding issue status

Additional Requirements

• Excellent English communication skills (written and oral).
• Must support major incidents as escalation point (on-call as required).

Certifications (Preferred)

• Azure Fundamentals
• JavaScript/web frameworks basics

SFIA Competency Table

SkillLevelDescriptionExpected ProficiencyASUP3SupportGood cloud/web knowledgeSWDN3DevUnderstands APIs & logsITOP3OpsSupports PaaS systems

Experience Level

Mid Level