Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality service, accurately identifying client issues, and leveraging your product knowledge to design effective resolutions. Your role will be dynamic, requiring you to adapt to various client interactions and challenges throughout the day, ensuring that all client concerns are addressed promptly and effectively.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in the documentation of client issues and resolutions to enhance team knowledge.
- Engage in continuous learning to stay updated on product features and enhancements.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Experience with Service Desk Voice Support.
- Strong communication skills to effectively interact with clients.
- Ability to analyze and troubleshoot client issues efficiently.
- Familiarity with ticketing systems and client management tools.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.