Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Should be proficient in German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk management support. - Offer timely and effective resolution to client issues. - Maintain a high level of product knowledge. - Collaborate with team members to enhance system performance. - Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level certification in German Language - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service desk operations. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.