Assistant Manager

Assistant Manager

The Operations team steers and supports the CH business leadership on aspects such as stakeholder relationship management, financial planning, key initiatives, KPI tracking, and compliance, among others – to ensure seamless day-to-day running of the CH business.

We are seeking a dynamic and highly motivated leader to join the CH Operations team. The individual will work closely with the Business Unit’s Chief Operating Officer (BU COO) and play a critical role in driving our strategic agenda, manage key relationships and processes, and support the CH leadership team (CH LT). The ideal candidate will possess strong project management skills, analytical capabilities, and the ability to manage multiple priorities in a fast-paced environment.

 

Project Management Office (PMO):

•Lead and drive focus on key initiatives and priorities across the CH Operations team•Develop and manage project plans, timelines, and deliverables•Monitor progress, identify risks, and implement mitigation strategies•Ensure alignment and coordination of team members to achieve project objectives

 

Data Analysis, Reporting, and Quality Assurance:

•Conduct data analysis to drive decisions and strategic planning, including analyzing large and disparate data sets in Excel•Understand highly nuanced, complex problems related to business operations, and stitch together solutions touching multiple processes•Implement and maintain quality control processes to ensure operational excellence

 

Supporting the CH Leadership Team (LT) forum and interactions:

•Organize and facilitate CH LT meetings, ensuring effective communication and follow-up on action items•Prepare agendas, materials, and presentations for CH LT and other leadership meetings

 

Manage key relationships and processes:

•Build and maintain strong relationships with key stakeholders, both within KGS and onshore•Implement best practices and continuous improvement initiatives

  Preferred technical & functional skills

•Expertise in MS Office Suite (Excel, PowerPoint and Word) including advanced functions, Macros, et.al•Ability to setup dashboarding using tools such as Power BI and automation tools such as PowerAutomate•PMP and Six Sigma certification will be an advantage  

Key behavioral attributes/requirements

•Strong leadership qualities to guide, influence, and inspire teams towards achieving common goals•Proven ability to work effectively with cross-functional teams and foster a collaborative working environment•Demonstrated flexibility and adaptability in a rapidly changing environment, with the ability to manage multiple priorities with ease•Strategic and lateral thinker with the ability to align operations with business objectives and drive success•High ethical standards with the ability to maintain confidentiality and discretion in all business matters•Proven resilience and perseverance in the face of challenges

Educational qualifications

•Postgraduate

Work experience

•The candidate must have c.10-12 years of relevant experience in a similar role

Experience Level

Mid Level