Assistant Manager - ServiceNow Platform

Assistant Manager

• Candidate should have the ability to perform in a dynamically changing environment
• Should have prior working experience in ServiceNow tool
• Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
• Ability to work under pressure and handle crunched timelines
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
• Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams and interface with all levels of the organization.
• Must be available for shift timings between 2PM to 11PM

• The ServiceNow GDN Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
• Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements
• Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
• Always follow best development practices during implementation.
• Support other developers in their work to integrate existing systems with Service Now 
• Support business process owners in configuring the platform 
• Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application.
• Should be proficient to provide functional and Technical insight
• Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage
• Exposure to ITIL Framework, IT Management Tools
• Strong verbal communication skills and ability to Establish a rapport with clients and colleagues
• Strong organizational and analytical skills
• Exceptional Interpersonal Skills & Ability to work Independently and with a team 
• Ability to flexible to stretch and learn new Technologies/process whenever necessary
• Must be available for shift timings between 2PM to 11PM

Must-Have Certifications

• Certified System Administrator (Mandatory) 

• CIS (Certified Implementation specialist (Preferred)

• ITIL Certifications (desired)

• Scrum master (Preferred)

Experience & Background 

• B-Tech/BCA/MCA/MBA

• 7+ years of IT industry experience

Experience Level

Mid Level