Assistant Manager - Corporate Application Processing and Client Onboarding

Assistant Manager - Corporate Processing

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

1. Responsible for handling Sales, corporate client queries/concerns with regard to Client Onboarding on the system, application processing & screening (multiple system queues), handling Cardone queries and resolution
2. The role is also responsible for decisioning and performing due-diligence of application and KYC documents for new application processing received through different channels

 Role Accountability 

1. Perform enhanced due diligence for new and existing individual applications from corporate partners as per defined SOP
2. Respond to CRM queries to corporate clients and stakeholders within the defined SLA
3. Regularly update records in all the data maintenance files, maintain data to ensure compliance with regulatory framework and internal policies and procedures
4. Prepare and share MIS trackers with stakeholders as per the defined SLA and ensure Corporate master data is maintained and share periodically with stakeholders
5. Handle Application discrepancies by coordinating with corporate Card Customer Manager or individuals through email/calls
6. Respond to stakeholder queries with resolution in a timely manner
7. Perform process documentation and compliance adherence

Measures of Success 

1. Accuracy in Application processing & underwriting as per defined SOP
2. Meeting daily productivity with accuracy
3. Accuracy in other operational processes as per SLAs 
4. Process Adherence as per MOU

Technical Skills / Experience / Certifications 

1. Understanding of KYC regulations
2. Expertise in MS Office tools

Competencies critical to the role

1. Verbal and written communication
2. Analytical ability
3. Detail Orientation

Qualification 

Graduate / Postgraduate in any stream

Preferred Industry

FSI

Experience Level

Mid Level