Assistant Manager - QA & Process Monitoring

Assistant Manager - QA & Process Monitoring

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

The role is responsible to monitor Quality Assurance processes and activities for the organization.

Role Accountability 

1. Conduct QA sample audits on watchlists processed/transaction monitoring alerts remediated by AML Analysts to ensure regulatory compliance
2. Provide feedback and suggestions on AML remediation through documentation and tracking systems, including root cause analysis and corrective actions 
3. Publish monthly dashboards to the AML lead on the results of QA assessments
4. Identify training needs of AML analysts and suggest appropriate remediation measures 
5. Closely monitor suspicious transaction trends, customer behavior patterns and process/platform gaps to identify improvement areas and highlight the same to systems lead
6. Scan the market to identify emerging improvement opportunities and analyze feasibility of implementation within SBIC
7. Participate in implementation of digitization/process enhancement initiatives by performing UAT and sign off

Measures of Success 

1. QA Audit Coverage on the agreed sample size
2. Timely & accurate preparation of QA dashboards
3. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Knowledge of credit card systems and processes preferred
2. Knowledge of AML preferred
3. IIBF/CAMI certifications preferred

Competencies critical to the role

1. Analytical Ability
2. Process Orientation
3. Detail Orientation
4. Problem Solving Skills

Qualification 

Graduation in any discipline

Preferred Industry

FSI

Experience Level

Mid Level