Assistant Manager - Voice and Accent Training

Assistant Manager - VnA Training - Excellent Communication - Gurgaon - NH8 - REF96528Q_2026235445

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

To drive V and A and floor support training teams for on time and quality delivery.

To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently.

Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery.

Conduct TNI and TNA to program the modules as per the process needs.

New Hire Training on Spoken and Written Communication Customer Service and Cultural Alignment for Pre Process batches

Conduct TNA through NPS CSAT Quality analysis conduct TNI through floor interventions NPS management through

Agent Skill Mapping and development Frontend skill management initiatives including coaching & training SLA Management for all Floor

Training Initiatives on Time Reporting of NPS Management Drives prepare site related management reports WBR MBR etc

Ensure optimum utilization of training resources within the site

Liaise with Operation to ensure there is adequate and effective training support provided

Analyses identify internal external customer requirements through data analysis and use training as a tool to resolve issues Report accurate statistics

Consistently achieve or exceed quality training and targets Conform to company and client security requirements

Should have experience with managing Communication and Soft skills training for Corporate Travel

Qualifications

Graduate

Experience Level

Mid Level