Business Advisory Associate Manager

Skill required: Next Generation Customer Operations - Training and Performance Support
Designation: Business Advisory Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. The Training and Performance Support team supports performance and training initiatives; designing, developing, and deploying training materials, documentation, references, templates, and online help to support software application end-users.
What are we looking for? Any Graduation • Strong planning skills; able to manage multiple priorities and tasks. • Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles and adopts ways to do tasks faster or with fewer resources. • Strong problem-solving and analytical skills: capable of inductive thinking and applies lessons learned in the past to current situations and issues. • Takes initiative and has a strong capability to operate independently. • Experience managing measured productivity of the team and productivity-driven operations. • Experience identifying, designing, and implementing programs to maintain high employee morale. • General knowledge of human resource policies and procedures.
Roles and Responsibilities: • The Operations Manager is responsible for the daily supervision of their operations team(s). • Manages effective internal/external client relationships within a defined area of responsibility to their team(s). • Exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business. • Responsible for managing the whole team while working closely with the Global Delivery Lead. • Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility. • Communicates strategy, initiatives, local plans, and performance metrics across own area of responsibility. • Initiates and promotes continuous improvement programs across the sphere of influence. • Allocates resources and responsibilities across the team to deliver business results and develop team members. • Evaluates and reviews direct reports and provides formal counseling and mentoring to staff. • Defines and manages group/team structures and resource levels to support business needs. • Demonstrates a thorough understanding of client relationships/business practices. • Understands the relevant aspects of the client products/services supported. • Concentrates on fostering processing efficiencies while meeting quality standards. • Fosters a strong team environment.