Business Analyst - Fraud Investigation Team Lead

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Business Analyst/Assistant Manager – Fraud Investigation
The Fraud Alerts Team Lead / Supervisor will oversee the daily operations of the fraud alerts team, ensuring timely and accurate investigation of potential fraudulent activity. This role involves mentoring analysts, improving fraud detection processes, and collaborating with cross-functional teams to mitigate risk. The ideal candidate has extensive hands-on experience in fraud monitoring, strong analytical skills, and a proven ability to lead and motivate a team of 10-12 fraud specialists. 
Responsibilities
•    Supervise and mentor a team of fraud analysts handling daily fraud alerts. 
•    Ensure accurate, consistent, and timely review of flagged transactions, accounts, activities, and supporting fraud documentation (including IDs and verification documents). 
•    Review escalated cases and provide guidance to analysts for appropriate resolution. 
•    Maintain and enforce the escalation matrix for potential fraud activity. 
•    Collaborate with the client Fraud Team and onshore SMEs on insights, escalations, and team-related concerns to ensure effective fraud management. 
•    Prepare and present regular reports on team performance, fraud trends, and operational metrics. 
•    Stay updated on emerging fraud schemes, industry best practices, and regulatory requirements 
•    Drive continuous improvement in fraud monitoring tools, workflows, and team performance. 
•    Support new process transitions and client onboarding.
•    Participate in audits and implement corrective actions.
•    Collaborate with client stakeholders, onshore quality assurance (QA) team, and Learning Experience (LX teams) to improve process performance.
Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s degree in Finance/Accounting or related field (or equivalent experience). 
•    Experience in fraud detection, risk management, or a related field. 
•    Familiarity with fraud monitoring tools and transaction systems. 
•    Strong analytical, problem-solving, and decision-making skills.
•    Demonstrated experience in leadership or supervisory role for small to midsized teams.
•    Knowledge of financial services, payment systems, or e-commerce fraud
•    Superior communication and collaboration skills with the ability to interact confidently with internal and external stakeholders at all levels.
Preferred Qualifications/ Skills
●    Advanced typing skills with high accuracy and speed
●    Proficient in the use of MS office tools
●    Adaptable to process changes and willing to continuously learn new systems and procedures
●    Demonstrate flexibility to work under 24*7 working environment
●    Leadership, coaching, and team building capabilities. Knowledge of coaching techniques, constructive feedback methods, and adult learning principles
●    Professional certification for CAMS, CFE, ICA, or equivalent is preferred

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.