Business Analyst - Strategy and Operations

Business Analyst - Strategy

Company:

Mercer

Description:

We are seeking a talented individual to join our Strategy team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Business Analyst – Strategy, Analytics & Operations

We are looking for a hands-on Business Analyst who is excited to work deeply with data and support business decision-making in a B2B SaaS environment. This role sits close to the Strategy & Operations team and works across leadership, sales, operations, and marketing to drive insights, reporting, and operational efficiency.

The ideal candidate enjoys getting their hands dirty with data, building dashboards, automating reports, and improving day-to-day business processes and supporting strategic decision making.

We will count on you to:

1) Business Analytics & Decision Support

• Own recurring and ad-hoc business analyses to support leadership and strategy teams

• Analyze business performance across key SaaS metrics (pipeline, revenue, conversion, pricing, deal velocity, customer cohorts, etc.)

• Use SQL and Excel to extract, clean, and analyze data from multiple sources

• Translate data into clear insights, dashboards, and narratives that drive business decisions

• Support strategic initiatives with data-backed analysis rather than high-level frameworks

2) Data Management & Reporting

• Build and maintain dashboards and reports using tools like Power BI, Tableau, or similar BI platforms

• Ensure data accuracy, consistency, and hygiene across reports and systems

• Work with CRM data (Zoho CRM preferred) to track sales, pipeline, and deal metrics

• Automate recurring reports and reduce manual reporting effort wherever possible

• Act as a single point of contact for standard business and performance reporting

3) Operational Efficiency & Automation

• Support operational processes such as deal desk management, deal flow tracking, and pricing analytics

• Identify inefficiencies in existing workflows and propose data-driven improvements

• Use automation, AI tools, or low-code solutions to reduce turnaround time for reporting and analysis

• Build scalable processes as the business grows

What you need to have:

• 1–4 years of experience in analytics, business analysis, operations, or data-driven roles

• Curious, execution-oriented, and comfortable working in ambiguous environments

• Willing to learn quickly and take ownership of data and reporting problems

• Strong communication skills — able to explain numbers to non-technical stakeholders

Must-Have Skills -

• Strong working knowledge of SQL

• Advanced proficiency in Excel (lookups, pivots, formulas; macros a plus)

• Experience building dashboards in Power BI, Tableau, or similar tools

• Comfort working with CRM tools (Zoho CRM or any equivalent SaaS CRM)

• Strong analytical thinking with attention to detail

Nice-to-Have

• Prior experience in a B2B SaaS or tech-enabled business

• Exposure to automation tools, scripting, or AI-based productivity tools

• Understanding of SaaS business workflows (sales funnel, revenue ops, deal cycles)

What makes you stand out:

• Excellent verbal and written communication skills, comfortable interfacing with business users

• Good troubleshooting and technical skills

• Able to work independently

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan   (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer  and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit  mercer.com , or follow on  LinkedIn  and X.

Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Experience Level

Mid Level