Business Associate - IT End User Service Operations

Business Associate

About the team:

The IT End User Service Operations Team is part of Gartner Technology Services (GTS) and sits within the Client Services Organization. IT End User Service Ops partners closely with the service team leadership to continually drive efficiency & effectiveness gains while taking steps to ensure the IT End User organization is continually working towards the vision of fostering a people-centric culture and high performing teams.

What you will do:

• Partner with the Regional ITEU Program Managers to deliver the required insights to support the Monthly Business Reviews that the BU leaders present to the head of Global Services & Delivery. 
• Create regular reports/slides for the global leaders, with an eye to automate and identify opportunities to improve both the value and experience of the information consumer.
• Partner with the wider IT End User Operations team and central Analytics team to uncover new information about our business performance and identify opportunities to further improve our business results
• Leverage mathematical and analytical methods to develop creative approaches to solve complex problems.
• Support leadership with data for Town halls and other key meetings covering retention, proven practices and associate performance (recognition) 
• Ad hoc analysis requests from senior leadership team
• Support global initiatives in partnership with regional Program Managers, when ready take on the lead as needed
• Proactively help identifying trends in leading and lagging indicators to not only identify possible challenges we need to address, but also potential best practices to learn from.
• Bright spot analysis of engagement plan delivery to decision makers based on initial finding from quantitative analysis
• Surface insights and streamline repeat activities using data visualization
• For all analytics work:
  • Prioritize new work based on retention impact
  • Seek insights and propose solutions / ideas / strategies
  • Look for process improvements, new processes & opportunities for analytics automation
  • Collaborate with business users to ensure output is error free, seamless and easy to use

What you’ll need:

• Minimum Bachelor’s degree with a specialty in either Technology, Computer Science/Engineering or Mathematics
• Proven track record of excellence, fueled by critical thinking, analytic, and communications skills
• Ability to convert business insights to actionable recommendations
• Experience with advanced data manipulation and summarization skills using Excel/Python
• SQL knowledge to fetch relevant data from warehouse
• Intermediate PowerBI knowledge to leverage it as a tool to manipulate large size datasets
• PowerPoint skills including ability to summarize key message and leverage right charts in think-cell
• Demonstrated expertise in descriptive analytics and statistical analyses as good to have
• Detail-oriented with high personal standard for quality and accuracy along with a strategic mindset to interpret and problem solve
• Strong communication and collaboration skills; be a self-starter who can anticipate business needs and fulfill them in a proactive manner

What you get:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

• Competitive base salary
• Flexible work environment
• A great work culture

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:108052

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Experience Level

Mid Level