Business Operations Associate - Event Registration and Management

Business Operations Associate

Job Title -  Business Operations Associate

Management Level : CL12

Location: Bangalore/ Gurgaon

Must have skills: Cvent Registration Management and Event Building, Registration Systems

Good to have skills:  Project Management, Additional Event Technology

Job Summary:
Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most.

Work directly with event owners to design and develop sites using Accenture-branded assets and templates and configure the right system features and functionality to allow a smooth event attendee registration process.

Roles & Responsibilities:

• Build and configure event websites and registration portals based on event requirements.

• Integrate website data with event management platforms such as MMS (Salesforce), On24, and Touchcast.
• Ensure all web builds align with compliance, consent policies, branding, and accessibility standards.
• Conduct thorough website testing and troubleshooting to resolve technical issues.
• Implement website changes, updates, and enhancements as required.

Registration & Attendee Management:

• Support the Meetings & Events Registration Lead in managing attendee registration processes.
• Troubleshoot and resolve user experience and registration issues.
• Manage waitlists, approvals, rooming lists, and attendee changes in collaboration with event owners.
• Ensure a seamless integration between the registration system and other event technologies.

Communication & Reporting:

• Coordinate the distribution of invitations, reminders, and confirmation emails.
• Generate and maintain reports on event registration metrics.
• Assist in post-event website updates, data uploads, and billing reconciliations.
• Support the creation and distribution of post-event feedback surveys.

Additional Responsibilities:

• Support special projects and taskforces as assigned.
• Develop and refine best practices for web builds and attendee registration processes.
  

Professional & Technical Skills:

• Atleast 2 years of working knowledge of building events in Cvent or supporting Cvent registration system. (non- negotiable skill)

• Strong written & verbal communication skills, including advanced PowerPoint & Excel
• Excellent attention to detail
• Ability to simplify complex themes
• Proven teaming skills and ability to work with large and complex global teams
• Strong Stakeholder Management
• Experience of Change Management; Process Design / Process Improvement

Additional Information:

• Strong working knowledge and hand on experience of Cvent and its products in a project delivery or event build setting.
• Knowledge of any additional Event technology apart from Cvent would be an added benefit

• Experience in a cross-border role, successfully managing multiple complex projects at a global level
• Considerable experience of delivering brand, marketing and communications projects in global organizations
• Outstanding communication skills
• Cvent certifications would be an added advantage
• Shift hours will be 6:30PM – 3:30 AM (US EST will change as per day light savings)

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