Digital Transformation Consultant

Consultant - Dgtl. Trnf.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Job Description• Identify key opportunity areas with client processes and lead Lean/Six Sigma/ Transformation projects to improve process/channel efficiency and effectiveness.• Work with cross functional team across geographies to deploy and execute Digital Roadmap initiatives• Spread continuous improvement culture and drive culture of data based decision making and remove any barriers.• Support New Deals by giving Digital driven solutions and collaborate with cross functional teams to ensure successful submission• Achieve Quality Savings and Productivity targets.

Qualifications

Qualifications• 10+ years of experience and 5+ years in leading projects within Customer Interaction space• Excellent verbal and written communication skills• Must have strong work ethics• Must be well organized and a self-starter• Detail oriented, professional attitude, reliable• Possess strong organizational and time management skills• Strong problem-solving skills, research and resolution skills, data analysis and multi-tasking skills• Experience in Hi-Tech Retail, Utilities and Communications is preferred• Graduate (any field)

Experience Level

Senior Level