Support and Maintenance Team Lead - .NET Web Automation Platform

Consultant - Dgtl. Trnf.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

The Support & Maintenance Team Lead will be accountable for leading and mentoring the support team to ensure consistent, high-quality performance of the .NET-based web scraping and data automation platform. The role requires a graduate with strong computer literacy, demonstrated leadership capability, and the ability to coach and develop support engineers. In addition to managing day-to-day operations, the Team Lead will oversee preventive and corrective maintenance, handle escalations, and implement best practices to drive system stability, scalability, and efficiency.The ideal candidate will also bring foundational AI and automation expertise, including experience with intelligent data processing, anomaly detection, log analysis, and the use of AI-enabled monitoring or predictive maintenance tools to proactively identify and resolve issues. Acting as the primary point of contact for internal and external stakeholders, the Team Lead will ensure clear, timely communication and effective resolution of critical incidents while continuously improving support processes through data-driven and AI-assisted insights.

Qualifications

Graduate

Experience Level

Senior Level