Manager - Process Improvement

Consulting-Manager Process Improvement-BF-57-187-2-JR183013

Position Title:

Consulting-Manager Process Improvement-BF-57-187-2-JR183013

Job Family:

BSP > Process Improvement

Shift:

Job Description:

Job Title

Manager Process Improvement

Requirement Type

Full-Time Employee

Job Location

Gurugram

Requirement Level

Manager

Hiring Manager

Director Process Automation

Primary Skill

Consulting

Business

Process Excellence - 1

Skill Category

Generic

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. 

 

A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

• Carelon Global Solutions India is seeking a Manager Process Improvement.
• Associate will lead strategic transformation initiatives by conducting thorough assessments of business priorities to identify pain points across processes, systems, and controls.
• They will analyze data to quantify gaps, diagnose root causes, and conceptualize solutions that drive operational efficiency.
• The role involves designing future-state processes, developing actionable recommendations, and building robust business cases and implementation roadmaps.
• Close collaboration with stakeholders and leadership is essential to ensure alignment and adoption of proposed initiatives.
• Additionally, the manager will champion continuous improvement and governance to sustain long-term impact.

JOB RESPONSIBILITY

• Leadership: Lead and support high-impact business transformation programs across the organization, aligning with business objectives and delivering on MBOs/goals for assigned portfolios.
• Stakeholder Engagement: Build strong relationships with senior leaders, initiative owners, and partner ecosystems to influence decision-making and ensure seamless execution.
• Project Ownership: Drive the full lifecycle of transformation projects—Discover, Design, and Deploy—prioritizing initiatives that deliver maximum business value.
• Expert Consulting & Methodology: Apply advanced process reengineering, Lean Six Sigma, and Design Thinking principles to conceptualize and implement innovative solutions.
• Insight Generation: Conduct market research, develop Points of View (PoVs) on emerging trends in the healthcare value chain, and recommend strategies to enhance consumer experience.
• Continuous Improvement: Champion quality frameworks, risk management, and operational controls while leveraging benchmarking and best practices to sustain improvements.

QUALIFICATION

• MBA/Masters from a tier 1 business school or Bachelor’s degree in engineering/science from a tier I recognized university or Master Degree in Healthcare Administration/ Statistics/Data Science
• Healthcare Certifications would be preferred
• Six Sigma Black Belt would be a preferred qualification.

EXPERIENCE

• Minimum 8 years work experience – with min 5 years exposure in US healthcare. Top experience/qualifications can be considered in lieu of experience.
• Minimum 3 years in a consulting/customer facing environment (healthcare exposure would be preferred)
• Prior experience in consulting firms and internal strategy teams is a plus
• Experience in assessment and implementation of large transformation projects
• Expertise in MS Office, Visio, Process Mining skills, Data analysis

SKILLS AND COMPETENCIES

• Ability to communicate at all levels with clarity and precision both written and verbally, good listener
• Excellent presentation and reporting skills to executive level audiences
• Good Strategic thinking and problem-solving skills
• Ability to multi-task and switch context to changing priorities in a highly dynamic environment
• Ability to navigate a highly matrixed organization effectively
• Sound business and technical acumen
• Focused and versatile leader who is comfortable under pressure
• Exceptional change management skills
• Demonstrated, applied experience establishing and delivering complex projects.

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom.
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

*Disclaimer: Offered designation titles differ*

Job Type:

Full time

Experience Level

Mid Level