Contact Center Sr Engineer - Genesys cloud

Senior Genesys Cloud Engineer role focuses on leading the development, implementation and ongoing management of Genesys Cloud solutions within Alight's contact center environment. This involves expertise -

> Genesys Cloud CX architecture

> Genesys Cloud Web Messaging

> Genesys Cloud features, and integrations

> Genesys Cloud Bots, NLP

> Genesys Cloud Quality Management

> Genesys Cloud configuration and ongoing management

> Strong technical skills in Architect workflows, call routing, and API integrations. 

The role also requires experience in monitoring platform performance, troubleshooting, and providing technical support.  

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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Experience Level

Senior Level