Customer Experience Supervisor

Join a team recognized for leadership, innovation and diversity

Job Description- Sr. Customer Experience Supervisor

Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools.
Responsible for defining client needs, developing a proposal to meet those needs, overseeing the implementation of the project solution.
People management and leadership.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Manages the operational and product performance per customer contracts.
Drives program execution to meet desired performance as measured by defined customer service metrics.
Develops and executes corrective action plans where performance in deficient.
Leads cross functional program teams to achieve objectives for new product introduction.
Proactively resolve people issues and ensure that attrition is well below the defined target.
Engage in effective Career Development activities like effective career coaching and counselling.
Coach & mentor people Motivating team with excellent people touch.
Should have working knowledge on NPS, CES, CSAT, and FCR.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Discover training needs and provide coaching.
Recognize high performance and reward accomplishments.
In-depth knowledge of performance metrics.
Excellent communication and leadership skills.
Organizational and time-management skills.
Decision-making skill.Skills Required:
Any Graduate with minimum 3 years of experience as SME.
A strong leader, dedicated to solving problems and continual improvement.
Highly adaptable and able to learn new technologies quickly.
Research skills and ability to gather information to support decisions.
Strong understanding of Six Sigma & Lean principles.
Encourage & Follow Honeywell Behavior/policies.
SAP
Salesforce | Case Management

Additional Information

• JOB ID: HRD249824
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 15000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt