Customer Onboarding Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Project Manager for large, complex and transformational client projects.

What you’ll do on a typical day

• Create high performing team, monitor and control all internal and external stakeholders to meet objectives.
• Monitor and communicate progress of project delivery and ensure timely and effective communication of project status, schedule, cost and assessment of risks/issues.
• An effective leader in communications plan, strategic planning, risk analysis, change management to ensure client satisfaction for best outcome.
• Lead multi-geographical, culturally diverse teams to provide project implementation solutions to large MNC / GCG clients.
• Extensive utilization of Salesforce tool being an integral part of end-to-end process for customer onboarding.
• Produce accurate and timely reporting of project status throughout its life cycle to clients / internal stakeholders.
• Appropriately assess project risks, constraints and dependencies. Identifies mitigation plans and escalation as required.
• Ensure effective change control procedures and processes efficiently to maintain control on scope, schedule and cost.
• Develop, manage detailed project plans to ensure scope and approach is understood and aligned by all stakeholders.
• Demonstrate superior collaboration skills and techniques to define alternate solutions and resolve conflicts as necessary.
• Identify and track key project milestones & critical path.
• Employ structured methodology to project planning across all stages of project management.
• Manage relationship with project sponsors & cross-functional teams through project lifecycle.
• Complete Project Completion Reviews to ensure that lessons learned are applied for future projects.

What We’re Looking For

• Accomplished Program/Project Manager with 7 years of experience in Travel Industry.
• Experience in providing high levels of leadership in Project Management / Product Management for internationally known industry leaders across multiple brands and consumer segments.
• An effective leader in communications plan, strategic planning, risk analysis, change management to ensure client satisfaction for best outcome.
• Successful end to end project management by creating a high performing team, monitoring and controlling     internal and external stakeholders.
• Assure completion of projects inclusive of all products / offline / online testing and release to production.
• Comprehensive knowledge of PMP methodology.
• Mentor Project Managers on APAC/EMEA project implementations.

     

Location

Gurgaon, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Senior Level