Customer Service Associate - Retirement Solutions

Customer Service Associate

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "• Responsible for updating Policy Information based on predefined quality review checkpoints and guidelines. • Performs business processing transaction on the foundation worktypes (Financial or Non-Financial process) of Life Customer Service. • May make a few outbound calls per day or send out emails to an AIG department, a Brokerage Agency, business entity or customer to inquire about or gather information to complete a business transaction. " You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.
What are we looking for? - College graduate or undergraduate with a minimum of 12 months experience in a related field - Ability to multi-task and can easily learn and adapt with changes in a fast paced environment. - Proficient in MS Office applications like Word and Excel. - Good written and verbal communication skills." Proficient in MS Office applications like Word and Excel. Good written and verbal communication skills.
Roles and Responsibilities: • Responsible for updating Policy Information based on predefined quality review checkpoints and guidelines. • Performs business processing transaction on the foundation worktypes (Financial or Non-Financial process) of Life Customer Service. • May make a few outbound calls per day or send out emails to an AIG department, a Brokerage Agency, business entity or customer to inquire about or gather information to complete a business transaction.