Customer Solution Design Manager

Customer Solution Design Manager

Why this job matters

The Customer Solution Design Manager manages a team in supervising the execution of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

1. Supervises the capture of customer technical requirements and translation to detailed solution design in accordance with design methodology, through the customer solution design team.
2. Manages the execution of the strategy for the global customer solutions organisation, ensuring it is capable of delivering excellence in end-to-end technical solutions.
3. Contributes to the technical direction and in determining optimum solution design for customers.
4. Coordinates customer solution design engagement, facilitating statement of work creation, including any 3rd party deliverables.
5. Supports building strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
6. Undertakes change management activities and coordinates customer transition/migration planning and implementation.
7. Undertakes the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
8. Coordinates reviews of solutions to ensure full integration across all aspects, ensuring consistency in architecture and technical processes.
9. Coordinates the prioritisation of design and delivery elements, and allocation of project workload to ensure delivery on time and within budget.
10. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design.
11. Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.
12. Implements ways to improve working processes within the area of customer solution design.

The skills you’ll need

TroubleshootingTechnology IntegrationTalent ManagementDecision MakingRoot Cause AnalysisGrowth MindsetRisk ManagementNegotiationCommercial AcumenSolution DesignTechnology MigrationCustomer Relationship ManagementPerformance ManagementInclusive LeadershipProposal DevelopmentSolution Architecture

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Experience Level

Mid Level