Director - Chief Operating Officer Office

Director

We are seeking an experienced and dynamic Director in the COO Office. This position will play a critical role in designing and executing high-impact strategies that drive organizational success. The Director will collaborate closely with the Leadership Team to align strategic initiatives with our business objectives, ensuring comprehensive planning, execution, and delivery of key projects.

Roles & responsibilities 

• Drive strategic interventions for KGSM. The incumbent is required to align with the vision and strategy carved for the firm. 
• Assist in shaping strategic plans based on leadership input and oversee their implementation, track timeliness and raise red flags, if any.
• Work closely with the function leaders to set-up & stabilize new process and operational changes.
• Drive organizational alignment and cross-functional collaboration to ensure that strategic goals are consistently met across all functions.
• Establish and manage the PMO framework and methodologies to ensure consistent and efficient execution of strategic projects across the organization
• Drive the integration of strategic initiatives with existing processes and systems, minimizing disruption and maximizing efficiency.
• Assist in stakeholder management, including proactively identifying and escalating issues, and providing crisis management support where appropriate, triaging priorities and issues, as required.
• Champion the change management and oversee initiatives to harmonize, streamline and drive consistency in processes across functions and geographies.

Educational qualifications

• Master’s degree in Business Administration, Operations Management, or a related field.
• Certifications in Project Management, Product Owner (CSPO).

Work experience

• 18+ years of relevant experience in a Professional Services/Consulting firm with exposure to working with multiple teams across Corporate Functions (Finance, Administration, Operations, Recruitments, etc.).
• 10+ years of experience in project management, with proven track record of leading & delivering complex projects

Skills

• Excellent leadership and project management skills, with the ability to drive cross-functional teams towards a common goal
• Ability to manage multiple competing priorities simultaneously under demanding circumstances while maintaining code of conduct and professionalism
• Strong analytical and problem-solving skills, with a focus on delivering value to the business and customers
• Exceptional communication and collaboration skills, with the ability to engage with stakeholders, including senior executives and external partners
• Familiarity with Agile development methodologies and experience in leading Agile product teams
• Expertise in change management, including the ability to manage organizational change and mitigate resistance
• Driven and ability to work both independently and in a team
• Flexibility to adapt to a variety of different work environments and locations 

Experience Level

Executive Level