Director - Digital Transformation in Healthcare

Director - Dgtl. Trnf.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

As the Transformation Program Director, Healthcare, you will play a crucial role in driving and overseeing transformation initiatives. You will collaborate closely with various teams, including clients, internal stakeholders and clients, to ensure the successful implementation of transformation programs.Responsibilities:• Develop and lead the overall digital transformation strategy, ensuring alignment with the company's and client’s strategic objectives• Drive and manage the execution of transformation programs, including defining project scope, objectives, deliverables, and timelines.• Engaging clients to drive transformation program management• Collaborate with cross-functional teams to identify process improvements, drive operational efficiencies, and enhance customer experience.• Monitor and track program progress, identify risks and issues, and implement appropriate mitigation strategies.• Provide guidance and support to project teams, ensuring the successful delivery of key milestones and outcomes.• Foster a culture of continuous improvement and change management, promoting the adoption of new processes, tools, and technologies.• Develop and maintain strong relationships with stakeholders at all levels of the organization, ensuring effective communication and alignment.• Managing partners and sub vendors• Bring healthcare expertise especially in the healthcare provider space• Participate in Healthcare capability development, RFP and RFI management

Qualifications

• Bachelor’s degree in engineering; advanced degree preferred.• 15 plus years of experience in project or program management, preferably in large-scale transformation initiatives.• Deep knowledge of the healthcare in the payer and provider space. Experience in medical coding and RCM strongly preferred. Knowledge of HL7• Broad understanding of digital and technology including AI, Agentic AI, Automation, Analytics• Proven track record of successfully leading and delivering complex technology projects on time and within budget.• Strong understanding of change management principles and methodologies.• Excellent leadership and team management skills, with the ability to motivate and inspire others.• Exceptional communication and interpersonal skills, with the ability to effectively influence and engage stakeholders.• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.• Agile or Six Sigma certification is a plus.

Experience Level

Executive Level