Key Account Executive - Express Logistics

Executive - Key Accounts - Express Logistics

• Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs 

• Prepare detailed reports, as required, for customers 

• Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services 

• Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses 

• Perform first level root cause analysis 

• Any critical escalation from client related to closure has to be highlighted to senior level, 

• Arrange for expedited service recovery for shipments, when necessary 

• Revert back to the client with update/closure in the given timeline. 

• Need to share the closure file with every client. 

• Responsible for billing and payment collection from the customer. 

• Maintaining an accurate record of all existing and potential customers. 

• Responding to customer inquiries in a timely and professional manner. 

• Serve as the link of communication between key customers and internal teams 

Experience Level

Executive Level