Executives

Key Responsibilities:

• Process and validate airline ticket refunds through GDS platforms (Amadeus, Sabre, Galileo, or similar) according to IATA, ARC/BSP, and airline-specific rules.
• Interpret and apply fare rules, restrictions, and refund policies for domestic and international carriers, including non-refundable and partially used tickets.
• Analyze PNR and e-ticket data to determine refund eligibility, cancellation fees, and applicable penalties.
• Collaborate with travel consultants, finance teams, and airlines to resolve refund disputes and reconcile discrepancies.
• Track refund cases and maintain accurate documentation in internal systems (e.g., CRM, ERP).
• Respond to customer service inquiries regarding refund status and educate clients on applicable airline policies.
• Stay updated on airline policy changes, industry developments, and GDS functionality enhancements.
• Identify process improvement opportunities to reduce refund processing time and increase accuracy.