Frontend Developer

• 3+ years of experience in Software Support, Technical Support in Technical Products
• Excellent communication skills, both written and verbal
• Bachelor’s degree in computer science or related field
• Availability & Hours of Operation:- 24X7 availability.
• Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
• Validates and reports customer-submitted product bug reports with precision.
• Troubleshoot & resolve customer’s issues and educate customers on the use of Tool.
• Assists in testing new and enhanced products.
• Manages projects professionally and within stated timelines.
• Identifies trends and potential issues and quickly communicates with affected parties.
• Helps maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
• Assists in special projects and other duties as assigned.

Job Responsibilities

• Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
• Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
• Experience with SQL and database management
• Experience with data insertion and reporting APIs, SOAP, REST, and PHP
• Knowledge of Mobile and Video programming solutions
• Knowledge of Experience with Tag Management tools.
• Proven ability to diagnose and troubleshoot complex analytic implementation issues.
• Practical understanding of J Query, Angular JS, and Any JS Framework
• Knowledge of API (Application Programming Interface) (SOAP/REST)
• Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
• Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
• General knowledge about working with Google, Tealium , Salesforce, and Pega technologies.
• Advanced level Excel and PowerPoint
• Some experience in digital marketing, CRO, digital analytics, decisioning, personalization, recommendations, or UX disciplines