Frontline Support Engineer Advertiser

As a Frontline PS Support Engineer on the Support Team in our Gurugram Office, you’ll play a vital role in delivering world-class technical support to our global client base, ensuring timely resolution and high customer satisfaction. You’ll be the front line of support for Taboola’s clients—tackling technical challenges, improving processes, and helping customers get the most from our platform. You’ll use your technical expertise and problem-solving skills to drive results and make a real impact every day. If you’re passionate about delivering exceptional support and thrive in a fast-paced tech environment, this is the role for you.

To thrive in this role, you’ll need:

• Minimum 1+ years of experience in a technical support role
• Hands-on experience with SQL and APIs
• Proficiency in support tools such as Jira and Salesforce
• Familiarity with monitoring and analytics tools like Kusto, Grafana, BigQuery, and Kibana
• Strong understanding of technical support metrics and best practices

Bonus points if you have:

• Experience working in the ad-tech industry
• Background handling client escalations and maintaining high satisfaction levels

How you’ll make an impact:

As a Frontline PS Support Engineer, you’ll bring value by:

• Acting as the first point of contact for all client support needs
• Responding promptly to customer support tickets and emails
• Troubleshooting and resolving technical issues across our platform
• Escalating unresolved issues to the appropriate internal teams
• Communicating technical issues clearly with both technical and non-technical stakeholders
• Collaborating with global teams to maintain top-tier support service levels