Implementation Specialist

As an Implementation Specialist on the Publisher Services team in our Gurugram Office, you’ll play a vital role in delivering high-quality implementations of Taboola products on publisher websites across platforms like JavaScript, ReactJS, and APIs. You’ll help ensure seamless, timely product integrations that meet technical standards and support Taboola’s mission to deliver performance at scale. You’ll collaborate closely with business and technical teams to bring value to our publisher partners.

To thrive in this role, you’ll need:

• 1+ years of professional experience in an enterprise software environment
• 1+ years of hands-on experience with HTML, CSS, JavaScript, ReactJS, and Python
• Experience with databases such as MySQL or Oracle
• Strong ability to understand and implement web-based integrations
• Ability to work closely with stakeholders and follow technical SLAs

Bonus points if you have:

• Good communication skills verbal and written and extensive experience working with clients and partners.
• Strong problem-solving skills and the ability to think critically.
• Experience of working in a rapid global business growth environment will be a huge plus

How you’ll make an impact:

As an Implementation Specialist, you’ll bring value by:                                                                                             

• Deliver high quality implementations for the given region while understanding the customer’s requirement and meeting the SLA’s.
• Meeting individual KPI targets – CSAT, TTD & case closure target and maintaining Quality score as per defined target.
• Investigate Fraud Cases and aim for faster resolution and detection.
• Run basic bulks through SQL queries. 
• Timely and proactive response to incoming customer support inquiries via email and support ticketing system.
• Seamless coordination within the team & with external stake-holders(AMs/Sales etc.).
• Troubleshoot technical issues and escalate issues internally as needed.