Infrastructure Technical Support Engineer

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The Full Stack Security Network Engineer is responsible for the operations and management of DDI infrastructures. This role specializes in DDI platforms and next-generation firewalls. The engineer leverages automation, scripting, and AI-aided observability tools, including Agentic AI frameworks to ensure resilient, secure, and efficient network operations across multi-vendor and multi-cloud environments.
Roles & Responsibilities:
- Operate, monitor, and maintain DDI network infrastructure.
- Manage and support cloud networking environments (Azure, AWS, GCP), including cloud-native network controls and integrations.
- Administer DDI platforms such as Infoblox and/or Bluecat, ensuring reliable DNS, DHCP, and IPAM services.
- Operate and manage any next-generation firewall platforms, supporting robust security and policy enforcement.
- Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools.
- Automate network operations and routine tasks using scripting languages (Python, Ansible, or similar) and orchestration platforms.
- Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities.
- Ensure compliance with networking best practices and organizational policies.
- Provide technical support and guidance to team members, clients, and stakeholders.
Professional & Technical Skills:
- Proficient in core routing and switching.
- Experience with cloud networking (Azure, AWS, GCP).
- Hands-on experience with DDI platforms (Infoblox, Bluecat).
- Experience with next-generation firewall platforms.
- Experience in automation and scripting (Python, Ansible, or similar).
- Experience with AI-aided network observability and management tools.
- Understanding of Agentic AI frameworks for network operations.
- Ability to troubleshoot complex network incidents and infrastructure issues.
- Excellent communication and collaboration skills.
Certifications (Required/Preferred):
- Infoblox Certified Network Professional
- Bluecat Certified Professional
- Certified Cloud Network Engineer (Azure, AWS, or GCP)
- Next-Gen Firewall Vendor Certification (e.g., Palo Alto, Fortinet, Cisco, Juniper)
- PCEP Certified Entry-Level Python Programmer
- Red Hat Certified Specialist in Ansible Network Automation (EX457)

Additional Information:
- The candidate should have minimum 4-5 years of experience in DDI Operations Support and deployment.
- This position is based at our Bangaluru/Pune/Gurgaon office.
- A 15-year full-time education is required.
- Resource needs to be AI Ready.