Infrastructure Technical Support Specialist

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : AWS CloudFormation
Good to have skills : Sarbanes-Oxley Act (SOX)
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing hardware and software support, and implementing technology solutions across various platforms. You will work both remotely and onsite, ensuring that configured services operate smoothly within established processes and operating models. Your role will require you to troubleshoot basic and intermediate level issues, contributing to the overall efficiency and reliability of the systems in place.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and implement improvements as necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS CloudFormation.
- Secondary Skills: Experience with Sarbanes-Oxley Act (SOX).
HIPAA, Sarbanes-Oxley Act (SOX), SDLC, Infra Strategy
- Strong understanding of cloud infrastructure and services.
- Experience with automation tools and scripting languages.
- Familiarity with network protocols and security best practices.

Additional Information:
- The candidate should have minimum 12 years of experience in AWS CloudFormation.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.