Infrastructure Technical Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing hardware and software support, and implementing technology solutions across multiple platforms. You will work both remotely and onsite, ensuring that all systems operate smoothly and efficiently while adhering to defined operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, contributing to the overall stability and performance of the systems you support. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA). - Strong understanding of database management and optimization techniques. - Experience with backup and recovery strategies for database systems. - Familiarity with performance tuning and troubleshooting of Oracle databases. - Knowledge of SQL and PL/SQL for database querying and scripting. Additional Information: - The candidate should have minimum 5 years of experience in Oracle Database Administration (DBA). - This position is based at our Bengaluru office. - A 15 years full time education is required.