HR Services Intern

Intern - GBS HR Services

Objective:

Join our dynamic HR Shared Services team and gain hands-on experience in the backbone of global HR operations. This internship offers exposure to process optimization, data management, compliance, and employee lifecycle support across geographies.

Key Responsibilities:

Process Support & Documentation:

• Study HR Shared Services models across industries to identify best practices and suggest process improvements. 

• Update and standardize Desk Top Procedures (DTPs) 

Data Management & Quality Assurance:

• Perform data validation checks across HR systems

• Support employee file audits for completeness and compliance

Compliance & Policy Research: 

• Research country-specific HR regulations and assist in creating compliance fact sheets

• Flag gaps between local norms and existing processes

Service Delivery & Ticket Analysis: 

• Analyse service ticket trends to identify recurring issues

• Suggest automation or process improvements based on findings

Cross-Cultural Insights & Enablement

• Analyse working styles, communication preferences, and workplace expectations of newly transitioned or upcoming countries

• Provide insights to help tailor HR services for smoother integration

Learning & Development Enablement:

• Contribute to designing onboarding materials and training modules for new hires

Payroll Transition Support 

• Support payroll migration activities, ensuring accuracy and completeness

• Monitor payroll transition milestones and flag risks or delays to stakeholders

• Suggest process improvements and automation opportunities to enhance payroll efficiency 

Key Relationships:

• Director HR Services

• Global Functional Teams

• Country HR Leadership and Business Partners

• Payroll & Benefits Services Vendors

• HR Services teams

• Rewards Teams

• Talent Acquisition

• External authorities, consultants, and suppliers 

Eligibility: Students pursuing a degree in Human Resources, Business Administration, or related field

Knowledge, Skills and Abilities:

Must Have:

• Strong organizational and multitasking abilities

• Excellent communication and interpersonal skills

• Curiosity, initiative, and a process-oriented mindset

• Ability to handle sensitive information with confidentiality

• Proficiency in MS Office (Excel, Word, PowerPoint) 

Good to have:

• Familiarity with tools like Power Automate, Power BI, AI applications

• Familiarity with HRIS systems is a plus

• Knowledge of other languages is a plus. (Arabic, French, German, Hebrew, Turkish) 

What You’ll Gain

• Exposure to global HR operations, Payroll and systems

• Tools and techniques for process improvement and documentation

• Practical experience in HR service delivery and compliance

• Opportunity to contribute to real-time projects and initiatives

• Mentorship from experienced HR professionals 

Experience Level

Entry Level