Application Technical Support Specialist

ISSRRN000387 - Application Tech Support Practitioner

THE WORK: Join us in creating a vibrant environment where your expertise can shine! You will have the opportunity to be a Subject Matter Expert, collaborating with various teams to make impactful decisions. Your role will involve engaging with multiple teams and providing innovative solutions to challenges that arise. We are excited to see how your contributions will enhance our operations and foster a culture of excellence. Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication. Facilitate restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices. HERE'S WHAT YOU WILL NEED: A minimum of 8 years of experience in relevant related skills. Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Service. Beginner proficiency in Problem Solving. Intermediate proficiency in Communication Skills. Beginner proficiency in Technical Support. Advanced proficiency in Time Management.