Junior Customer Care Executive

Junior Executive Customer Care

Description

The role requires to communicate with the customers via email and outcall to keep them posted on their grievance that has been raised/resolved

It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]

Understanding and striving to meet or exceed metrics while providing excellent world class customer service

• Good Communication & comprehensive Skills
• Ability to write, speak and understand English, Hindi & Marathi
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
• Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]
• Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves

Skills Required

• Should have blended experience of Voice and Non-Voice preferably from the insurance industry

Education/Qualification

Graduation / Post Graduation

Desirable Skills

1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills.