Business Analyst

EXL SERVICES

Gurgaon/Gurugram

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Details

Job Description

Lead Assistant Manager

Job Description

 

Position Title, Responsibility Level

LAM/Manager- Business Analyst (BA)

Function

CDO

Reports to 

Project Lead / Solution Consultant

Permanent/ Temporary

Permanent

Span of Control

IC role

Location 

Noida / Gurgaon

 

Basic Function

 

  • Work with business to understand existing operations
  • Document existing process maps, create process flows
  • Interact with technical SME’s and help navigate as-is process flows
  • Identify the transformation opportunities in existing operations
  • Document functional and process designs
  • Work with business and technical teams to firm up the CBA for the transformation
  • Strong interpersonal skills and extremely resourceful
  • Able to derive actions and lead the team on path to achieve those
  • Proven ability to solve problems creatively
  • Good stakeholder management and ability to connect with business SME to process owners

 

Essential Functions

  • Possess excellent business acumen 
  • Works with business to identify opportunities for improvement in business operations and processes
  • Interacts with business stakeholders and client business subject matter experts in order to understand their requirements and map as-is process 
  • Gather, document and analyze business needs and requirements
  • Create documentation and user manuals

 

Primary Interactions

  • Business SME of internal and external client
  • Client business sponsors and stakeholder
  • Project Lead
  • Solution Consultant
  • BU Head
  • Business Head
  • Client

 

 

 

 

 

Organizational Relationships

 

Reports To :  Project Lead                         Supervises : Individual Contributor

 

Skills

Technical Skills

  • Excellent Number orientation (MS Excel/VB Skills) and good knowledge of PowerPoint 

 

 

 

Process Specific Skills

  • Good organizing skills and ability to work independently with 

strict deadlines

  • Strong Auditing skills and eye for detail
  • Effective planning and prioritizing abilities to execute everyday responsibilities
  • Strong business acumen

 

Soft skills (Desired)

 

  • Good Communication skills and written English skills

 

 

Soft Skills (Minimum)

 

 

  • Good written English and Comprehension skills

 

 

 

Education Requirements

 

  • A graduate/post graduate qualification in any stream

 

Work Experience Requirements

4-6 years of related experience

 

 

Annexure: 

 

 

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

 

 

 

 

 

 

___________________________________           ___________________________________________           ____________________________

 Candidate                                                                                Supervisor/Manager                                           Date

 

 

Job role

Work location

Gurgaon

Department

Project & Program Management

Role / Category

Other Program / Project Management

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 4 years

About company

Name

EXL SERVICES

Job posted by EXL SERVICES

Apply on company website