Legal Collections Manager

Manager - Legal, Collections

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

To conduct day-to-day legal support for the Collection of dues from Customers in assigned regions.

To achieve recovery targets & Handle escalations raised by the Customers through various modes (Courts, Quasi-Judicial Forums, Investigating Authorities) for legal collection activities.

Role Accountability 

1. Achieving recovery targets as per MOU
2. Conduct day-to-day legal support for the Collection of dues from Customers in assigned regions.
3. Support for Handling Escalations raised by the Customers through various modes (Courts, Quasi-Judicial Forums, Investigating Authorities, etc.) for legal collection activities
4. Provide Legal Support to sales and collections functions for escalation cases against employees.
5. Prepare and maintain MIS for decentralized legal collection matters in assigned regions.
6. Represent the Company in collection matters.
7. Provide administrative support to litigation and advisory verticals in drafting replies, preparing evidence, etc.

Measures of Success 

1. Win Ratio% 
2. No adverse comments by businesses on legal collection support in the region
3. Meet the recovery target for legal collections
4. Ensure 100% resolution of escalated cases
5. Process adherence as per agreed MOU

Technical Skills / Experience / Certifications

1. Experience in Legal Collections
2. Adept in handling escalation including Police escalation 
3. Market awareness in terms of collections best practices

Competencies critical to the role

1. Collaboration & Teamwork
2. Written and Verbal Communication

Qualification 

LLB

Preferred Industry

Law Firms/ FSI

Experience Level

Mid Level