Network Support Specialist

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users?

As Technical Support at Kyndryl,

• You'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. 
• You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
• You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
• As Technical Support, you'll perform varying degrees of problem determination and resolution of Network, desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively.
• You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
• You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Proven knowledge and experience in troubleshooting, switching, and routing
• 7+ years of working experience in Networking, switching and routing, F5 load Balancers, SDWAN, Cisco ACI
• Experience with Network security, WAN
• Working knowledge of ITIL

Preferred Skills and Experience

• Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX
• Experience with Ansible automation