Process Associate - Insurance

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Associate, Insurance

Responsibilities

·       Accurately analyze research and process all appointments and terminations of other transactions within established timeframes.   

·       Interact with dedicated client resources through e-mails on process-related matters

·       Ensure that assigned targets per SLA metrics are met  

·       Ensure that the quality of transactions is in compliance with predefined parameters laid down by SLA metrics 

·       Provide relevant process reports on a timely basis 

·       Ensure adherence to established attendance schedules i.e. per predefined rosters

·       Ensure adherence to company policies and procedures

Qualifications we seek in you

Minimum qualifications

·       Any Graduate

·       Relevant experience

·       Effective written, verbal, and listening communication skills

·       Research and analytical skills 

·       Detail-oriented

·       Effective interpersonal skills

·       Ability to balance timeliness, accuracy, and productivity independently

·       Teamwork – Achieve team objectives effectively through workload prioritization

·       Business awareness

·       Highly skilled in computer navigation

·       Average keyboarding speed with high accuracy

·       Proficiency in the English language

·       Data gathering, logic, and numerical ability

·       Proficiency using MS Office Suite (Word, Excel, Outlook)

Preferred qualifications

·       Adjust easily to changes required as a result of workload re-assignment and business processes

Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.