Performance and Business Management Analyst - Internal and External Service Management

Performance & Business Management Analyst (Outsourcing - ISM / ESM)

Join us as a Performance & Business Management Analyst

• Take on a role with great career development potential and harness your analytical talents
• We’ll look to you utilise your specialist knowledge in Internal & External Service Management and provide insightful analysis and understand the impact to the business
• You'll be providing analysis and recommendations for leadership teams, which will inform business decision-making and support our long term goals

What you'll do

As a Performance & Business Management Analyst, (Outsourcing – Internal Service Management / External Service Management).

Your responsibilities will include:

• Engaging and influencing stakeholders to make sure that the best outcomes related to  ISM /ESM are delivered for the business
• Delivering recommendations and decisions required to improve business ISM & ESM performance
• Reviewing relevant MI and providing ad-hoc analysis of data

The skills you'll need

We're looking for someone with Internal & External Service Management experience of working in a support role. You'll need excellent knowledge of the customer business, key internal & external services and how it interacts with the rest of our business. Demonstrated experience in Supply Chain Management and Third Party Risk Management is highly desirable and will be considered a key differentiator for candidates applying to this role

We'll also look to you to demonstrate:

• A broad background of working effectively with a variety of stakeholders at different levels
• Proven experience of Microsoft Office applications
• Broad experience of executing and managing key methodologies, tools and frameworks

Hours

45

Job Posting Closing Date:

18/12/2025

Experience Level

Mid Level