Principal Consultant - IT Monitoring Specialist

Ready to build the future with AI?  
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.    
Inviting applications for the role of Principal Consultant – IT Monitoring specialist
The ideal candidate is methodical, detail-oriented, and demonstrates strong ownership in building resilient observability solutions that deliver reliability insights, enable proactive incident management, and ensure operational excellence.

Responsibilities      
1.    System and Network Monitoring
•    Continuously monitor servers, networks, applications, and databases to ensure availability and performance.
•    Utilize monitoring tools to track system health, resource usage, and network traffic patterns
•    Implement & configure Datadog agents across different environments (servers, containers, Cloud services)
•    Set up alerting mechanisms to notify the relevant teams of performance issues or outages.
•    Monitor and proactively manage operational alerts, incidents, and infrastructure issues, promptly addressing problems to maintain optimal uptime and service reliability.
2. Incident Detection and Response
•    Identify and analyze incidents reported by monitoring tools or users.
•    Respond to alerts promptly and coordinate with IT support to escalate and resolve issues.
•    Document incidents, including root causes and remedies, to help inform future prevention strategies.
•    Actively manage and coordinate incident responses using Text message and ServiceNow
3. Performance Analysis and Reporting
•    Generate reports on system performance, availability, and incidents to provide insights to management.
•    Analyze trends to predict potential issues and advise on capacity planning and resource allocation.
•    Monitor adherence to service level agreements (SLAs) and report on compliance.
•    Establish the Service Level Objectives (SLO), Service Level Indicators (SLI) to enhance application performance.
4. Tool Management and Optimization
•    Maintain and optimize monitoring tools and systems to ensure effective performance.
•    Implement new monitoring solutions as needed to enhance coverage and functionality.
•    Stay updated on the latest monitoring technologies to improve monitoring capabilities.
•    Automation and Optimization
•    Maintain and ensure consistent availability and performance of Datadog observability solutions, including Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, Synthetic Monitoring, and Real User Monitoring (RUM).
•    Utilize Terraform to manage infrastructure efficiently and securely, ensuring stability and compliance.
•    Eliminate manual effort by leveraging PowerShell and Python.
•    Observability coverage specifically to Kubernetes and Docker, ensuring comprehensive monitoring and performance optimization of containerized environments.
•    Create, update, and manage Datadog monitors and dashboards based on incoming requests, ensuring they accurately reflect operational requirements and KPIs.
•    Customize and fine-tune monitoring solutions to meet specific team or application needs, enhancing visibility and system health awareness.

5. Collaboration and Communication
•    Work collaboratively with IT teams to understand monitoring requirements and expectations.
•    Communicate findings and performance metrics effectively to stakeholders, ensuring clarity and understanding.
•    Provide knowledge sharing sessions to educate teams on monitoring practices and tool usage.

 Qualifications we seek in you!     
Minimum Qualifications     
•    Bachelor's/Master's in CS/IT or equivalent practical experience.
Preferred Qualifications/ Skills      
•    Stay updated on the latest monitoring technologies to improve monitoring capabilities.
•    Automation and Optimization
•    Maintain and ensure consistent availability and performance of Datadog observability solutions, including Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, Synthetic Monitoring, and Real User Monitoring (RUM).
Why join Genpact?  
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries  
•    Make an impact – Drive change for global enterprises and solve business challenges that matter  
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   
Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.